At Pharmalief™, we are committed to providing products that offer relief and enhance your quality of life. We stand by the effectiveness of our products, which is why we offer a 30-day money-back guarantee with no unnecessary questions asked.
Contact Us
Our dedicated customer support team is here to help and will respond within 24 hours. You can reach us at:
📧 Email: support@pharmalief.com
To assist you efficiently, please include your order number, full name, and a brief description of your inquiry when reaching out.
Frequently Asked Questions
Can I cancel my order?
Yes, you may cancel your order within 24 hours of purchase. However, once your order has been confirmed and shipped, cancellations will no longer be possible.
Am I eligible for a return?
Yes, you can return your product within 30 days under our money-back guarantee. To initiate a return, follow these steps:
- Contact us at support@pharmalief.com.
- Follow the instructions provided by our customer support team.
- Once approved, you will receive an email with return shipping details.
What items are non-refundable?
- Items purchased as part of a promotion or discount.
- Free items cannot be returned or exchanged.
What if I received a damaged product?
If your product arrives damaged, please email us within 7 days of delivery. Include your order number, a brief description, and a photo or video of the damage. We will promptly send a replacement.
Email subject line: "Damaged or Defective Product"
Include:
- Order Number
- Full Name
- Description and photo/video of the issue
-
What if my order is lost or stolen?
We recommend reporting the issue to your local carrier. While we cannot guarantee a refund or replacement for lost or stolen items, we will do our best to assist you.
How can I return items?
Return shipping instructions will be provided via email once your return request is approved.
Note: Customers are responsible for return shipping costs and ensuring the return is successfully delivered to our warehouse.
What are my refund options?
- Refund to the original payment method.
- Store credit (if applicable).
How soon will I receive my refund?
Refunds are processed after the returned product is inspected. You will receive an email confirming approval or denial. Items must be in good condition, including manuals and accessories.
Delayed or Missing Refunds
If you haven’t received your refund:
- Check your bank account for pending credits.
- Contact your credit card company as processing times may vary.
- Reach out to your bank for further assistance.
If you've completed these steps and still haven’t received your refund, please contact us at support@pharmalief.com.
Policy Updates
We reserve the right to amend this return policy at any time.
Thank you for choosing Pharmalief™. We value your trust and are dedicated to helping you find relief and improve your quality of life.
📧 Email: support@pharmalief.com
